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Accomplished Support Applications Engineer with more
than 7 years experience in the software industry.
Provided pre-sales and post-sales support for engineering design automation
CAD software. Responsible for
technical support, QA, and documentation issues related to software applications.
Senior Support Applications Engineer- Cadence Design
Systems/OrCAD: Portland, OR (Nov 1995-June 2002).
Technical Software Support - Stream International:
Beaverton, OR (April 1994-Oct. 1995).
Documentation and Web Development
- Created Web-based and printed application notes, knowledge base entries,
FAQs, and training materials.
- Designed a Web site using HTML, DHTML, JavaScript, Perl\CGI, Flash,
Dreamweaver, and desktop publishing tools.
- Successfully completed final projects for Technical Writing and Professional
Editing classes.
- Assisted Technical Marketing Managers and Technical Writers with
on-line help, user manuals, Web presentations, and other technical documentation.
- Created Technical Roll-Out (TRO) training materials for a new software
release.
- Created free-lance articles for local non-profit newsletters.
- Studied methods and strategies for instructional design and development.
- Implemented Web based lab and testing materials to measure support.
department performance.
Testing and QA
- Reviewed QA issues, functional specifications, and coordinated communications
between application engineers, managers, customers, R&D, and third
party vendors..
- Experienced at writing, debugging, and modifying codes and scripts
to comply with current Web design needs.
- Tested and documented software problems. Tracked and evaluated QA
issues for managers and customers.
- Monitored the quality of database records and incidents reported by support engineers.
- Participated in the evaluation and testing of a new company-wide
database system.
Customer Support
- Provided technical support for engineering design automation software
via email, web, and phone contact.
- As Lead Support Engineer, handled escalated support issues from large,
high profile customers.
- Considered the Subject Matter Expert (SME) in the support and documentation
of schematic design, simulation, synthesis, place and route, and FPGA
design tools.
- Consistently solved customer issues in a professional and timely
manner. Earned customer service awards and awards for submitted Web
solutions.
- Trained and mentored support engineers and customers on current and
new software releases.
- Resolved installation, translation, printing, database, report output,
and software integration issues.
- Worked with partners and third party vendors to resolve issues related
to imported and exported files and product interfacing.
- Software: Windows NT, Windows 95/98/2K/XP, DOS, LINUX, OrCAD Schematic
Capture, Microsoft Word, Excel, Access, ODBC, Power Point, Onyx, Siebel,
Space Cruiser, Paint Shop Pro, Photoshop, Camtasia, Dreamweaver, Flash,
Fireworks, OrCAD Layout, Pagemaker, Myriad Viewer, Visual Cadd.
- Languages: VHDL, HTML, CSS, JavaScript, Assembly Language, BASH scripting.
- Recent Courses: HDL Conferences, "VHDL: Practical Introduction",
Programmable Logic Design- VHDL(OSU), Concept HDL, HTML, Database Management
using Access, Technical Writing, LINUX, UNIX, Professional Editing,
Flash, Perl Scripting.
Bachelor of Science, Business\Electrical & Electronic Engineering:
California State University, Sacramento.
- Cum Laude-School of Engineering and Computer Science, Dean's Honor
List, California State Scholarship.
Captain-USTA\World Team Tennis , Oregon Brew Crew, Guitar
and Music
References available upon request.
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