Why do the crew members sing when they receive a tip?
The "Entertainment Factor" is meant to lend a fun, festive atmosphere in our stores and to set us apart from the competition. We seek out crew members who like to perform and we "audition", rather then "interview" them. Many of our crew members enjoy the singing so much that they develop new songs themselves....and sure enough, on a recent hot Saturday M. and I stepped into the shop to be greeted by the sight and sound of the entire staff, standing behind the counter, singing some little ditty in unison while pirouetting and holding their hands over their heads. We couldn't see the faces on the waiting customers, so we don't know if they were pleasantly charmed or waiting politely while thinking, "ummm, where's my freakin' ice cream, dammit?"
As for M. and myself, we walked out at once, vowing never to return.
God is that awful.
Posted by: Jonathan on July 21, 2006 06:42 PM
I think you should go back -- so that you can provide us with a picture of this performance. I tried to picture it, but failed.
To be fair, it might appeal to some customers -- those under the age of, at a guess, five.
This story reminds me of this well known exchange:
Barber: "How would you like your haircut?"
Customer: "In silence."
Posted by: Jim Miller on July 24, 2006 07:47 PM
...you can provide us with a picture...But I fear that would only encourage them. (Shudders)
Posted by: David Fleck on July 25, 2006 06:01 AM